60% of the time: Periodic review and discussions of discrepancies (if any) in team meetings and ensuring that they are resolved by performing QC for the cases processed by the team members. Responsible for validating each and every process and correcting any gaps to drive efficiency. Ensuring all training programs (Accenture and Client) are completed on stipulated time. Actively participate in case discussions, presentations and review meetings. Take conduct meetings, contribute ideas, provide suggestions and assisting in operations. Continually refresh and upgrade the conventions and update the team on any modifications in the convention of the process. Responsible for resolving the queries that arise in the team while processing adverse event reports. Mentoring New Employees to learn the process. To manage the team in absence of Manager and act as back up Team Lead 40% of the time: Receives Adverse event reports through CIOMS, MedWatch, SAE forms from across the world. Enter the information in the respective data fields. Encodes the verbatim event term to MedDRA, populate the label and causality for the product. Write the narrative summary of the case. Perform the quality check for the data fields filled by the previous teams. Ensure compliance with Business policy and contractual requirements Manage daily activities and is able to meet published deadlines for activities. Adaptable to learn new processes, concepts and skills.