About Us:
RV InfoTech is started in the Call Center Industry with highly motivated, energetic and result oriented ambitious youngsters. Our head office is located at Chennai, Tamilnadu. We are mainly concentrating on UK, US & AUS voice processing. We provide state of the art solutions to Vertical Industries to meet their voice and BPO needs, operating 100 seats on 24 x 7 basis and scalable upto 1000 seats by 2009. We provide qualitative solutions in the areas of transaction processing and call center services.
Job Code : RVI/003/Qua-Alt
Position Title : Quality Analyst
Industry Type : BPO / Call Centre
Location : Chennai
Experience : 2-3 Yrs
Education : Any Degree
Gender & Age : Male or Female & <30
Compensation : As per industry standard
Job Type : Permanent & On-Payroll
Description:
~ Need to be a graduate with minimum 1yr experience as 'Quality Analyst' in BPO field
~ Excellent written and oral communication skills
~ Listening to calls and improving on the same
~ Ensure adherence to quality norms as per client specification
~ Maintain & monitor quality standards of the team
~ Monitor team performance, productivity and service levels
~ Coach team members in the areas where they need improvement
~ Monitor the daily Task Sheet to ensure efficient project management
~ Initiate and implement new initiatives to improve the overall performance
~ Flexible working in shift
With Thanks & Regards
HR Cell
RV Infotech
A4, 2nd Floor, Solai Apartments,
3/148, Mount Poonamalle High Road,
Ramapuram, Chennai-600089.
+91-44-4335 8372
xxxx@xxxxxxxxxx.xx
www.rvinfotech.in |
